Frequently Asked Questions

Acoustic pianos need to be tuned at least once a year, but more frequently in some cases. New pianos, particularly during their first year, may require more frequent tunings as the strings stretch and settle. Factors like climate, how often the piano is played, and the overall condition of the instrument can influence how often tuning is needed. All of our pianos are tuned to stable concert pitch (A=440hz) before delivery.

Although digital pianos are often believed to offer some advantages in terms of initial affordability and portability, they are a always a substitute for the real thing and even the most expenisve ones can never fully replicate the intricacies of an acoustic piano. For anyone learning to play the piano, acoustic pianos are generally considered better for developing a natural feel and touch, and for developing a more complete understanding of the instrument's mechanics. Acoustic pianos offer a richer and more complex sound than digital pianos, along with a much wider dynamic and tonal range. Even quite small and inexpensive used modern pianos offer the player so much more in return than a dry and soul-less digital piano. Most piano teachers will recommend a good used small upright for beginners, rather than digital pianos or keyboards.

All of our pianos come with a stool, minimum 2 years' warranty (on all internal parts and labour) and ground floor delivery within 100 miles of Norwich (150 miles for grand pianos). As standard we do not include tuning after delivery. All pianos are tuned before they leave the showroom and moving a piano will hardly affect the tuning. It is recommended to have your piano tuned a couple of months afetr delivery, once it has fully settled in to the new environment (temperature and humidity). We are happy to recommend piano tuners to our customers.